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Corporate Profile

Company Name
WOWOW COMMUNICATIONS INC.
Headquarter
YOKOHAMA i-MARK PLACE 3F, 4-4-5, Minatomirai,
Nishi-ku, Yokohama, Kanagawa, 220-8080 JAPAN map
Tel: +81-45-683-3660
Fax: +81-45-683-3670
President
Nobuyuki Otaka
Established
February, 1998
Number of Employees
Number of Employees:1,300
Capital Stock
478.8 million yen
Business Activities
  • Telemarketing operations
  • All sorts of contact center operations
  • Customer center development and seamless customer service
  • Membership service operations
Financial Data
Sales
  • 6,362 million yen (Fiscal year ended March 31, 2015)
  • 6,602 million yen (Fiscal year ended March 31, 2016)
  • 8,474 million yen (Fiscal year ended March 31, 2017)
  • 8,917 million yen (Fiscal year ended March 31, 2018)
  • 9,067 million yen (Fiscal year ended March 31, 2019)
Financial Information
Major Clients
WOWOW INC.,Relo Group etc.
Principal shareholders
  • Call Center Association of Japan(CCAJ)
  • Japan Institute of Information Technology
  • Association of Consumer Affairs Professionals(ACAP)
  • Japan Industrial Association
Affiliated organization
WOWOW INC. (100%)

History

In order to provide solid service to our customers, and with seven years of experience and know-how, WOWOW Communications was established in 1998 after separating from the Customer Center department of WOWOW.
As a member of WOWOW group, we are developing our business not only in the fields of customer center operation and telemarketing through the use of satellite broadcasting, telephone, fax, internet and mobile communications, but we are also challenging in various other areas as a ADVANCED COMMUNICATION SERVICE PROVIDER.

1990 November
WOWOW began test broadcasting, and opened a Viewer Service
Center in Higashi-Nihonbashi, Tokyo.
1991 April
WOWOW began commercial broadcasting.
1991 October
WOWOW opened a Subscription System Center in Ikebukuro, Tokyo.
1992 February
WOWOW opened a Subscription Information Center in Myogadani, Tokyo.
1992 July
WOWOW merged the Subscription System Center and the Subscription Help Center.
1993 October
WOWOW merged all of Viewer Service Centers and established the Customer Center.
1998 February
Established as WOWOW Communications, Inc.
1998 October
Located the Yokohama Headquarter in NISSEKI YOKOHAMA Bldg., Sakuragicho, Yokohma.
2001 June
Obtained the certification of JISA PrivacyMark.
2003 March
Opened Kawaguchi Branch in Kawaguchi, Saitama.
2003 August
Opened Okinawa Branch in Naha, Okinawa.
2004 February
Relocated the Yokohama Headquarter to the Mitsubishi Heavy Industry Bldg. 18F, Minatomirai, Yokohama and reopened the WOWOW Customer Center.
2005 February
Merged with the e-TELE SERVICES and the WOWOW Yokohama Customer obtained the COPC2000®.
2005 May
Opened a new center in the Mitsubishi Heavy Industry Bldg. 10F, Minatomirai, Yokohama.
2006 May
Opened the Kansai Branch in Osaka and the Sapporo Branch in Sapporo, Hokkaido.
2006 July
Renamed the company to WOWOW COMMUNICATIONS INC. and relocated the Headquarter to Yokohama.
2007 July
Opened the WOWCOM College.
2009 September
Received the Human Resources Development Award at "the 2009 Excellent Customer Support Award" organized by the Japan Institute of Information Technology.
2009 November
Relocated the Okinawa Branch to Tsubokawa Square Building, Tsubokawa, Okinawa.
2011 April
Revised the corporate philosophy and the code of conduct.
2013 June
Registered as Class III Tourism Agency, and began the travel business.
2013 October
Opened the wowshop, an e-commerce business website, and started the B2C shopping business.
2014 January
Received an official commendation for contribution to the Privacy Mark System from JIPDEC.
2016 March
Relocated the Kansai Branch to Osaka.
2016 September
Relocated the head office to Minatomirai, Yokohama.
2016 October
Received the Best Technology Award at "the Contact Center Awards 2016".
2017 July
Received the Excellence Award at the "2017 Customer Support Award System".
2019 February
Changed the registration of the travel business from Class III to Class I Tourism Agency.
2019 February
Established a satellite office of the head office.